Save 15% on Essential Oil Candles, and always have your favorite scents at your fingertips, when you subscribe to a monthly, bi-monthly, or tri-monthly plan. Whether you are a daily scent burner or if you only light up a candle for special occasions, we offer a plan that is right for you. NO contract and NO obligations. You may upgrade, downgrade or cancel your subscription at any time.
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Can the customer edit their subscription?
Yes, you can change your email address, edit shipping info, change the subscription interval, add/remove products, change the quantity of the products, skip future orders in the subscription and of course pause, resume, cancel and reactivate your subscription.
Where can customers see their subscriptions?
If you have an account in our shop, then the customer will be able to view subscriptions by logging into their account and going to /a/subscriptions/manage URL in your shop. If the customer doesn't have an account in your shop, then they can still view, edit and cancel their subscription through the link they receive in each subscription email.
How can customers who don't register view their subscription?
Every customer who places a subscription order in our shop (whether registered and logged in or not), can view and edit the subscription through the so called "magic link" which is contained in every subscription e-mail. This magic link authenticates the authorized user and allows the subscriber to edit the subscription without having to log into their account. These links are always present in the subscription e-mails.
Do we automatically charge our customers?
Yes, we automatically charge the card used to set up the subscription depending on your noted frequency.
Where can I cancel my subscription?
Customers are able to cancel their subscriptions in the customer portal, which can be accessed via the link they receive in each subscription email OR by logging into their account in our shop. Customers can cancel the subscription and then also reactivate it whenever they please to do so.